Surprise Gifts on Orders above Rs. 1500

FREQUENTLY ASKED QUESTIONS


Shipping Policy

We strive to deliver products purchased from Gini & Jony in excellent condition and in thefastest time possible. 

1.Shipping with Gini & Jony will be of no cost. 

2. If the order is lost or un-delivered to your preferred location, we will refund the completeorder value Paid by you. 

*Order value is calculated after applying discounts/VAT/GST or any other applicablecharges.

Return Policy

You can return products purchased from Gini & Jony website within the specified time period of 30Days from the date of purchase.1.Create a 'Return Request' from our website Please make a note of the Return ID that we generateat the end of the process. Keep the item ready for pick.2.We offer return pick-up facility in selected locations basis on our courier serviceability.Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product mustbe unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the returnpickup. Our staff may initially examine the product at the time of pickup and a further quality checkof the product will be conducted at our Returns Desk.We will send you a confirmation email as soon as we receive the shipment at our warehouse

Money Refund Policy

For payments made via COD( Cash on Delivery) Credit Card, Debit Card, Net Banking, or Walletyou will receive refund into the source account within 7-10 days once return is received at our centralwarehouse.After the refund has been initiated by Gini & Jony as per the Returns Policy, the refund amount isexpected to reflect in the customer account as per the following timelines:1. NEFT - 1 to 3 days post refund initiation2.Online Refund – 7 to 10 days post refund initiation, depending on your bank partner.Please note, Gini & Jony initiates the refund upon successful return pick up, or after the returned itemhas reached us and quality check is successful. Therefore, the refund initiation time may vary by timetaken by the courier partner to deliver the return to a Gini & Jony warehouse.In case of any refund discrepancies, Gini & Jony may at its sole discretion, request you to share withus a screenshot of your bank statement

Gini & Jony - Wonderworld Loyalty Programme Terms and Conditions 

Gini & Jony - Wonderworld Loyalty ProgrammeTerms and ConditionsThese terms and conditions govern the use of giniandjony.com (the "Site"). Please read themcarefully. We may occasionally amend these terms and conditions; changes will be posted on theginiandjony.com site.Data Protection StatementWe believe in bringing the best promotional offers for you from time to time. In order to makesure that you are aware of these offers and are availing their benefits, we prefer to reach out toyou through personal communication via SMS and phone calls.We respect your privacy and understand that some of you may not want to receive suchinformation from us. if you do not wish to be informed about these services through SMS andphone calls, you can call on our customer care number: +91-22-40911000. Once you subscribe tothis service, we will stop contacting you for any offer related communication.We collect and use your personal information, plus details on what you buy in our store in orderto:Provide you information about our products, services, offers, and promotions. Thepromotion will include all channels of direct marketing and digital marketing.Communicate offers and information about our products and services of interest to youby way of SMS, Email, Direct Mail and other channels.Send you promotional and transaction SMS from Gini & Jony as you agree to waive offyour DND registration.We may share your information with our service providers who manage our customerinformation and perform services on our behalf, such as fulfilling promotions, sendingcommunications to our customers, conducting surveys, etc. We do not authorise any of theseservice providers to make any other use or disclosure of your information

Privacy Policy

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Gini & Jony. By visiting giniandjony.com, you are accepting and consenting to the practices described in this Privacy Notice.

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